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privacy policy

Respecting your Privacy and Protecting your Personal Data

The Swimming Room conducts its business in compliance with the Personal Data Protection Act (PDPA) and have implemented additional measures to protect your personal information. Our Data Protection Policy aims to help you understand how we collect, use, share and protect your personal information.

Ways we collect your personal information

We may collect your personal information when you:

  • Subscribe to our services

  • Sign up for our mailing list

  • Contact us with a question or request for assistance

  • Participate in a competition, lucky draw or survey

  • Visit our websites or other owned media such as Facebook, Instagram


The information we collect​

  • Your identity– 

  • This includes address, telephone number, e-mail address, date of birth, as well as service-related information such as bank and credit card details.


  • Your interaction with us– 

  • A call, text message, an email you send to us or other records of any contact you have with us.

  • Information on our products and our network– For example, information on the performance of our services on our network such as website, Facebook, Instagram.

How we use your information

We may use your information for:

Provisioning & administration of services

  • Process your registration and commence or terminate services

  • Enable us to process bills and payments

  • Respond to enquiries and requests from you or people you have authorised

  • Inform you about service updates



Legal & regulatory requirements​

  • Meet legal, regulatory and other requirements including providing assistance to law enforcement, judicial and other government agencies

  • We will not use your personal data for purposes other than what we have informed you, or which are permitted under local laws and regulations.

  • We will not offer, publish or share your personal data with third parties outside of The Swimming Room for commercial purposes, without seeking your explicit permission.

  • We will retain your information for only as long as there is a business or legal need.

  • Protecting your information

  • We strive to take precautions to ensure that the information you have provided is protected against unauthorised or unintended use, access or disclosure. However, we cannot be held responsible for unauthorised or unintended use, access or disclosure that is beyond our control.

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