We have put these policies in place to ensure your experience with us is a positive one.
We also have in place an online portal, which you will have access to once you have registered,
to help you keep track of and make all these administrations easy for you.
For newly registered students, there is a one-time registration fee of $100.00.
This includes a set of TSR wet suit and swim cap.
Our fees are monthly fees.
All payment for lessons are to be completed prior to the first lesson of each month,
through our online system.
Payment will be made available online a week before the start of the following month.
Attire During Lesson
Students will be required to wear their issued TSR swim attire and cap
during the entire lesson period.
The students' wetsuit also help keeps them warm especially on cold days.
As it is part of the uniform, they would be required to buy a new suit
if there is a need (eg. the suit does not fit them anymore, the suit is lost/ spoilt)
Please inform us if you face any difficulties adhering to this.
Do take note: there will be no lessons on the 29th to 31st of every month,
unless special arrangements are made. This is also a break for both students and coaches.
Days with No Lessons
There will be no lessons on the following days for 2023 due to Public Holidays. Special replacement lessons have been made by The Swimming Room to ensure that not more than 2 lessons are missed in a year due to Public holidays.
New Year's Day > 1 & 2 Jan (Sunday & Monday)
Chinese New Year > 22, 23 & 24 Jan (Sunday, Monday & Tuesday)
[Lesson missed will be replaced on 29 & 30 Jan (Sunday & Monday)]
Good Friday > 7 Apr (Friday)
Hari Raya Puasa > 22 Apr (Saturday)
Labour Day > 1 May (Monday)
Vesak Day > 3 Jun (Saturday)
[Lesson missed on will be replaced on 29 Jul (Saturday)]
Hari Raya Haji > 29 Jun (Thursday)
National Day > 9 Aug (Wednesday)
Deepavali > 12 & 13 Nov (Sunday & Monday)
[Lesson missed will be replaced on 29 & 30 Oct (Sunday & Monday)
*Deepavali PH might be subjected to change*]
Year End Break For All Coaches & Students > 24 Dec 2023 - 2 Jan 2024
Last day of lesson for 2023 is 23 Dec (Saturday)
Lesson resumes on 3 Jan 2024
There are no replacement lessons for lessons missed due to Public Holidays.
24 Dec 2023 - 2 Jan 2024 is a break for all coaches and students, and that there will be no replacement lessons for this missed classes.
Private and Group Classes
A private class is a 1 coach to 1 student class or a class consisting of siblings only.
Any other combinations are considered group classes.
In the event of inclement weather, the coach reserves the rights to
cancel or postpone the lesson for safety reasons.
Land drills or theory lessons may be conducted instead depending on suitability of the environment.
Replacement/ Make up Classes
Replacement/ Make up of classes are different for private and group classes.
For private classes:
The following will be entitled to a replacement class:
Cancellation of lesson made by coach due to inclement weather
Provision of a copy of a medical certificate
Overseas travel (To inform 1 month in advance of travel date)
Cancellation of lesson due to Public Holidays
For group classes:
There will be no refund or replacement for any missed classes.
No extensions will be given for students who are late as lessons will start on time.
We will make special arrangement on a case-by-case basis, should
too many lessons be missed due to inclement wether.
We will arrange for students to join any of our available group classes for replacement,
for missed classes due to :
Overseas travels (To inform 1 month in advance)
Provision of a copy of a medical certificate
This will be facilitated by providing you with all suitable slots available at our pool
which your child may join to replace the missed class.
Note that your child may be under different coaches for replacement classes
TSR reserves the rights to send a relief instructor should your
regular instructor be unavailable.
We strive to minimise the number of missed classes and we also understand that it can be difficult to arrange for make up classes amidst everyone's packed schedule.
Hence our team of coaches will be available to stand in for relief when there is a need for.
All lesson plans will be prepared in advanced by your coach and passed on to the relief coach.
TSR Internal Assessment
All students will be learning according to The Swimming Room Syllabus.
They will be prepared for and required to go through internal swim assessments
at regular intervals throughout the year.
The Swimming Room conducts its business in compliance with the Personal Data Protection Act (PDPA) and have implemented additional measures to protect your personal information.
Our Data Protection Policy aims to help you understand how we collect, use, share and protect your personal information.
Click HERE for more details.
Should you require further clarifications,
feel free to contact us.